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Marketing & Development Assistant/Concierge

Posted by Pacific Chorale ; Posted on 
Jobs - DEADLINE :  
Marketing & Development Assistant/Concierge




Pacific Chorale, the resident choir of the Segerstrom Center for the Arts, is seeking a full-time Marketing & Development Assistant who will also serve as the Concierge of the organization, providing excellent customer service to all of our audiences: singers, patrons, donors, ticket subscribers and ticket buyers.

A critical cog in the operation of the organization, this position carries a front-line role that requires a warm and helpful “face” for the Chorale. The individual is seated at the front desk of the office.

ABOUT PACIFIC CHORALE: Founded in 1968, Pacific Chorale is internationally recognized for exceptional artistic expression, stimulating American-focused programming, and influential education programs. Pacific Chorale presents a substantial performance season of its own at Segerstrom Center for the Arts in Orange County, California, and is sought regularly to perform with the nation’s leading symphonies.

Under the inspired guidance of Artistic Director John Alexander, Pacific Chorale has infused an Old World art form with California’s hallmark innovation and cultural independence, developing innovative new concepts in programming, and expanding the traditional concepts of choral repertoire and performance.

In addition to its long-standing partnership with Pacific Symphony, the Chorale has performed with such renowned American ensembles

In 2015, Pacific Chorale announced the retirement of its conductor of 44 years, John Alexander, who will be serving through June 30, 2017 as Artistic Director and then will become Artistic Director Emeritus. In the same announcement, Robert Istad was named the next Artistic Director; he currently serves in the role of Associate Conductor.


  • Day-to-day Admin responsibilities, including answering the phone and ensuring the main phone line is covered; ensuring appropriate messages are on the phone; ensuring office supplies are managed and ordered as needed; ordering food for in-house meetings and arranging for delivery.
  • Day-to-day check receipt processing
  • Day to day data base system management. Maintenance and input to data base system. Ensuring records are always accurate, for both ticket sales and donations.
  • Other duties as assigned.


  • Providing ticket sale and development reports as needed from data base system.

-Creating and maintaining singer lists/contact info.

-Creation & distribution of weekly Singer Newsletter.

-Assisting in the management of the box office, both at the center and off-site. (Taking ticket orders over the phone and in person.)

-Work at box office window/will call at off-sites, before each performance.

-Taking phone ticket orders and distributing tickets to purchasers. Management of seating.

– Other duties as assigned.


-Management of graphic designer and printers for flyers, invitations and posters.

-Assisting Development Director in the management of events, including setting up events, managing registrations, assisting in coordinating auctions/raffles etc.

-Maintenance/updating of cultural calendar listings (both concerts and special events)

-Sending out mass mailers and emails to patrons and singers.

  • Assisting Development Director in acknowledging all gifts (including “IN-KIND”) with a letter – within 7 business days of receipt of donation.

– Board Meetings: Reserving the dates at the Center Club; making copies of the Agenda and all the Reports in advance of the meeting; setting up the room the day of the meeting and placing board packets at every seat; taking Minutes of the Meeting (and preparing later); helping to Maintain the Board Meeting Minutes notebook.

  • Ensuring correct recognition is given in Programs and on recognition boards.

– Ordering recognition boards/posters for rehearsals, concerts and events.

-Preparing and distributing snail mail and email mailings to subscribers, ticket buyers and donors.

– Other duties as assigned.


A positive, upbeat helpful disposition at all times.

  • Attention to detail.
  • Performing arts box office experience preferred.
  • Experience with Tessitura database for ticket orders required.
  • Some experience managing events.
  • Familiarity with WORD, POWER POINT and mail merge programs.


 The salary range for this exempt position is $30,000 – $36,500.

The organization offers to pay 100% of the insurance premium for its employees through its provider, United Healthcare.


Vacation: 2 weeks paid vacation per year plus the week between Christmas and New Year’s Day.

10 paid holidays per year.

1 floating holiday/extra.