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Ticketing Sales and Service Associate - Pacific Symphony

Posted by Pacific Symphony ; Posted on 
Ticketing Sales and Service Associate - Pacific Symphony



Ticketing Sales and Service Associate
Reports to Director of Ticketing and Customer Service
Full-time, Non-exempt

The ticketing sales and service associate’s duties are focused on the day-to-day operations of Pacific Symphony’s patron services office.  Primary responsibilities include maximizing sales by responding to incoming customer requests, fulfilling orders and adding incremental revenue through up-sells and donation add-on requests.

Patron Sales & Service
Provides seating, pricing, concert and general information about all Pacific Symphony events to subscribers, single ticket buyers and inquiring patrons
Increases revenue by suggesting additional sales and/or add-on donations to every order
Fulfills ticketing requests from Box Circle Club members and/or Governing Members
Represents the Pacific Symphony in the various box offices of the venues where the orchestra performs
Makes on-the-spot decisions to address patron concerns, when serving as Pacific Symphony representative at the box office during concerts (some night and weekend work required)
Maintains and updates season subscriber records and patron interaction notes in the Tessitura system and hard copy files

Responsible for the processing of new and renewing season ticket orders received by mail, fax, e-mail, in person, or through outbound phone efforts
Processes single ticket orders for both Summer Concerts and Winter Concerts
Handles and processes mailed, faxed or walk-in exchanges for season tickets
Prepares, prints, packs and mails all tickets for subscribers and single ticket buyers
Assists the Manager of Ticketing Services and Group Sales Manager in locating available seats for group sales and placing seats on hold

Office Support
Provides feedback to director of ticketing and customer service, and the marketing team regarding patron concerns and buying habits
May assist marketing with various reports and/or customer research projects
Responsible for filing projects
Other duties as assigned

Skills and Requirements
Strong background in sales and customer service required
Excellent verbal communication skills required
Must be punctual, reliable and consistent
Knowledge of Microsoft Office essential
Must be eager, willing and open to learn
Knowledge of fine arts and/or classical music desirable
Knowledge of Tessitura CRM system a plus

Deadline November 4, 2019

Email resume and cover letter to Brian Smith, Director of Ticketing & Customer Service at
US Mail
Pacific Symphony – Brian Smith
17620 Fitch, Suite 100
Irvine, CA 92614


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